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Royal Drive
1412 Hastings Ave
Newport, MN 55055

(651) 447-7908

Warranty Terms And Conditions

TERMS AND CONDITIONS – ALSO SEE STATE DISCLOSURESForm B1019 1803

Definitions: Administrator, We, Us, Our – refers to Florida C.A.R.S. Protection Plus, Inc. (“FL CARS”) in Florida, Florida License #32409; and C.A.R.S. Protection Plus, Inc. (“CARS”) in all other locations, both located at 4431 William Penn Highway, Suite 1, Murrysville, PA 15668, 888-335-6838. Contract Application - this offer to provide vehicle Service Contract coverage according to the Terms and Conditions of this application. Effective Date - the date provided on Your I.D. card, mailed to You, showing the date We approved Your Service Contract Application. Insurer - Dealers Assurance Company, 15920 Addison Road, Addison, TX 75001, 800-282-8913. Schedule of Coverage – Your specific Service Contract plan’s level of coverage. Service Contract - a Contract Application received by Us, with proper payment, and approved by Us; also referred to as a motor vehicle service agreement. Obligor- the entity obligated to perform under this Service Contract. The Obligor of this Service Contract is Florida C.A.R.S. Protection Plus, Inc. (“FL CARS”) in Florida, Oklahoma, and Washington, Florida License #32409; and C.A.R.S. Protection Plus, Inc. (“CARS”) in all other jurisdictions. Both FL CARS and CARS are located at 4431 William Penn Highway, Suite 1, Murrysville, PA 15668, 888-335-6838 You, Your, Owner - the applicant, Service Contract holder and any valid transferee.

  1. EXTRA ELIGIBILITY: The ONYX PLUS Service Contract covers (1) Trucks and vans that are diesel, 1 ton or have dual rear wheels, and/or (2) Trucks and Jeeps lifted up to 4” or up to a 5% difference in diameter from factory size tires. EXAMPLES OF NOT COVERED: Wheels/tires exceeding 5% difference in diameter from original manufacturer’s specifications; and lift/lowering kits exceeding 4”.
  2. SCHEDULE OF COVERAGE:
    1. POWER TRAIN: Coverage under this Service Contract when selecting the POWER TRAIN Coverage includes only the components listed in this section:
      1. ENGINE: Cylinder heads; intake manifold; pistons; piston rings; wrist pins; connecting rods and bearings; crankshaft and bearings; camshaft and bearings; timing chain; timing guides; timing chain tensioner; timing gears; valve covers; rocker arms/shafts and bushings; intake/exhaust valves and valve springs, seats, guides, push rods and hydraulic lifters; oil pump; and oil pan. Lubricated parts contained within the engine block. Engine block only if damaged by a covered component internal to the engine block. EXAMPLES OF NOT COVERED: timing belt, fuel injectors, turbo chargers, supercharger, EGR cooler, oil cooler, head bolts and valve seals.
      2. AUTOMATIC TRANSMISSION/TRANSFER CASE: Torque converter; bands; pump; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; and servo assemblies. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing. EXAMPLES OF NOT COVERED: transmission solenoids, TCM reprogramming, mechatronics unit and conductor plate.
      3. MANUAL TRANSMISSION/TRANSFER CASE: Main shaft; counter shaft; all gears; chain; input shaft; hub assemblies; synchronizers; shift rails; shift fork; and internal transmission bearings. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing. EXAMPLES OF NOT COVERED: manual clutch and related components.
      4. DRIVE AXLE ASSEMBLY: Lubricated parts contained within the front and rear drive axle housing; pinion bearings; wheel bearings; side carrier bearings; ring and pinion; side gears; spider gears and case; drive shaft; universal joints; constant velocity joints; and 4x4 hubs. Front or rear drive axle housing only if damaged by a lubricated part contained within the drive axle housing.
      5. SEALS & GASKETS: Seals and gaskets are covered only when required in conjunction with the replacement of a covered component. Additionally, cylinder head gaskets are covered for combustion and coolant leaks. Intake manifold gaskets are covered for coolant leaks only. EXAMPLES OF NOT COVERED: oil, vacuum leaks and valve seals.
      6. LABOR: The authorized time for a covered repair will be based on the Mitchell’s ProDemand labor guide. The hourly labor rate will be the repair facility’s rate up to $60.00 per hour. Should Your repair facility’s rate exceed this amount, You are responsible for the difference. EXAMPLES OF NOT COVERED: tear-down, diagnosis and non-covered components.
      7. RENTAL BENEFITS: You will be reimbursed $25.00 for each eight hours of Mitchell’s ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $300.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.
      8. TOWING: We will reimburse up to a maximum of $50.00, if proof of towing is provided with an authorized claim.
    2. VALUE LIMITED: Includes all parts listed in POWER TRAIN Coverage and the following components listed in this section:
      1. ENHANCED ENGINE: Serpentine belt tensioner and fly wheel.
      2. SUSPENSION: Ball joints; leaf, air and coil springs only if broken.
      3. STEERING COMPONENTS: Power steering pump/motor; gear box; rack and pinion; and high pressure lines. Steering box, rack and pump housing only if damaged by a lubricated part internal to that component.
      4. BRAKE COMPONENTS: Master cylinder; wheel cylinders; calipers; ABS hydraulic components; ABS wheel speed sensors; and ABS control module. EXAMPLES OF NOT COVERED: drums, rotors, pads, linings, hoses, lines and wiring.
      5. ENGINE COOLING SYSTEM: Electric cooling fan motor; water pump; fan clutch; and thermostat.
      6. ELECTRICAL COMPONENTS: Starter motor; alternator; and front and rear window wiper motor.
    3. VALUE PLUS/ONYX PLUS: Includes all parts listed in POWER TRAIN and VALUE LIMITED Coverages plus the following components listed in this section:
      1. ENHANCED ENGINE: Timing belt; timing belt tensioner; oxygen sensor; EGR valve; crank sensor; cam sensor; fuel pump; lift pump; transfer pump; and factory installed turbo/supercharger.
      2. ENHANCED AUTOMATIC TRANSMISSION/TRANSFER CASE: Transmission cooler.
      3. AIR CONDITIONING & REFRIGERANT: Compressor; clutch; condenser; accumulator; and evaporator. Refrigerant is only covered with a covered repair. EXAMPLES OF NOT COVERED: labor to recharge, evacuate and flush the system.
      4. ENHANCED ENGINE COOLING SYSTEM: Radiator; heater core; and recovery tank.
      5. ENHANCED ELECTRICAL COMPONENTS: Distributor; ignition coils; power window motors/regulators/switches; power seat motors; and power door lock actuators/switches.
      6. FLUIDS: All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered component.
      7. ENHANCED LABOR: The hourly labor rate will be the repair facility’s rate up to $70.00 per hour.
      8. 24-HOUR ROADSIDE ASSISTANCE: This replaces the TOWING benefit. Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel, oil and water delivery; and lockout assistance. Coverage is provided up to $50.00 per occurrence to the covered vehicle only. To obtain this service You MUST call roadside assistance at 800-418-9836.
    4. ULTIMATE VALUE: Includes all parts listed in POWER TRAIN, VALUE LIMITED, and VALUE PLUS Coverages plus the following components listed in this section:
      1. ENHANCED ENGINE: Harmonic balancer and fuel injectors.
      2. ENHANCED ELECTRICAL COMPONENTS: Antenna motor; convertible top power motor; sun roof motor; horn and relay; sliding door actuators; power lift gate actuator; and power trunk actuator.
      3. ENHANCED LABOR & DIAGNOSTICS: The hourly labor rate will be the repair facility’s rate up to $100.00 per hour. We will pay diagnostic time of up to one hour of labor for a covered repair. EXAMPLES OF NOT COVERED: non-covered components.
  3. COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels):
    1. Components not listed on Your SCHEDULE OF COVERAGE, regardless of failure.
    2. Component failures occurring before the date We receive and approve this Service Contract Application are not covered.
    3. Any repair done without prior authorization from Us.
    4. We do not provide any coverage for vehicles modified or altered AT ANY TIME beyond original manufacturer’s specifications with or without Your knowledge, including but not limited to the following modifications: WHEELS/TIRES (not to manufacturer’s specifications); lift kits; lowering kits; emission/exhaust; and engine. If You have ONYX PLUS Coverage, additional exceptions apply.
    5. Diagnostic and tear-down charges, except as previously stated.
    6. Damage/failure to a covered component caused by a NON-covered component.
    7. Repairs performed due to improper diagnosis.
    8. Fluids, refrigerant and filters, except if previously stated in Your SCHEDULE OF COVERAGE.
    9. Damage resulting from any previous improper repair.
    10. Parts and labor needed to maintain Your vehicle in accordance with the requirements of Your manufacturer’s Owner’s manual.
    11. Parts of the vehicle subject to regular maintenance in accordance with the requirements of Your manufacturer’s Owner’s manual.
    12. Damage from flood, fire, impact, and/or accident, regardless of the cause.
    13. Damage from conditions of the environment, including rust and corrosion.
    14. Damage from altering, misusing or tampering with the vehicle, making improper adjustments or using improper fuels or fluids. If You have ONYX PLUS Coverage, additional exceptions apply.
    15. Damage resulting from failure to maintain Your vehicle according to Your manufacturer’s maintenance requirements.
    16. Damage/failure caused by carbon, sludge, or water ingestion.
    17. Fluid leaks and damage caused by fluid leaks.
    18. Taxes and NON-covered repair facility charges.
    19. We do not provide any coverage if, at any time, the vehicle has/had an inoperative cluster, odometer, and/or odometer display, regardless if repaired.
  4. PROVISIONS OF THE SERVICE CONTRACT:
    1. The Service Contract is between You and the Obligor.
    2. You are responsible to contact Us should You not receive a I.D. card via mail within 15 days from applying for a Service Contract. An issued I.D. card will become part of Your Service Contract and is incorporated by reference.
    3. This Service Contract Application does NOT go into effect until: (1) this completed application is received by Us, (2) with proper payment, and (3) approved by Us, which MAY BE DIFFERENT than Your date of vehicle purchase. This Service Contract will last for the time period or mileage indicated, whichever occurs first, so long as You own the vehicle and/or you have properly transferred the vehicle.
    4. Total cumulative benefits under the Service Contract will not exceed the NADA Clean Loan value as of the Effective Date, or the vehicle purchase price, whichever is less.
    5. We reserve the right to reject any Service Contract Application. We do not provide coverage for any vehicle not originally manufactured to U.S. specifications, commonly known as grey market vehicles, salvaged vehicles or factory buybacks.
    6. Your odometer MUST display and function at all times, regardless of Your mileage limitations. If there has been an inaccuracy, tampering, or alteration to the odometer mileage so the true and actual mileage is not shown or cannot be determined, then Your Service Contract is void. An inoperative cluster, odometer, and/or odometer display also voids the Service Contract. Upon discovery by Us, We will cancel Your Service Contract and issue a prorated refund, less claims paid or approved for payment.
    7. If, at any time, it is determined Your vehicle is altered or modified from original manufacturer’s specifications (unless You have ONYX PLUS Coverage), We would consider this a material misrepresentation. Upon discovery by Us, We will cancel Your Service Contract and issue a prorated refund less claims paid or approved for payment.
    8. You are responsible for properly maintaining the vehicle in accordance with manufacturer’s specifications and to protect against further damage caused by continued operation or damage from overheating.
    9. Coverage is limited to the repair or replacement of any covered component found to be defective beyond manufacturer’s specifications, including failures resulting from normal wear and tear.
    10. A claim must be opened during normal business hours and while Your Service Contract is active.
    11. We will arrange for payment of the amount of the authorized repair, less related charges not covered by the Service Contract, less a $100.00 deductible per claim.
    12. You must provide Your Vehicle Identification Number (VIN) when contacting Us.
    13. We will not be responsible for any time lost, any inconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have.
    14. We do not allow any third party to create any obligation or liability in connection with the Service Contract. o. The selling dealer is not Our agent.
    15. You may have additional state-specific rights. See attached Additional State Disclosures.
    16. This Service Contract shall be interpreted and subject to the laws of the state where the sale of the vehicle took place regardless of where a claim or mechanical failure occurs or where You reside.
    17. Venue for all disputes shall be in the state in which the Service Contract was sold.
    18. Performance of the Obligor under this Service Contract are insured by Dealers Assurance Company, 15920 Addison Road, Addison, TX 75001, 800-282-8913. You are entitled to make a direct claim against the Insurer upon the failure of the Administrator/ Obligor to pay any covered claim within 60 days after a complete proof of loss has been filed with Us.
    19. During Your ownership, You must retain all vehicle maintenance/repair records for review by Us upon request.
    20. Coverage is superseded by any manufacturer’s warranty, recall or warranty on a previous repair.
    21. Purchase of this Service Contract is not required in order to purchase or obtain financing for a motor vehicle.
  5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE, BY YOU OR YOUR REPAIR FACILITY, TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW:
    1. Your vehicle must be at a repair facility, of Your choosing, within the contiguous United States, CAPABLE TO: (1) perform tear-down to the point of component failure, (2) determine the cause and extent of damage, and (3) rebuild the component. The vehicle MUST REMAIN at the same repair facility until repairs are complete. If Your repair facility is unwilling or unable to work with Us, then We reserve the right to require You to choose another repair facility.
    2. Your repair facility must call Us at 888-335-6838 to open a claim BEFORE any repairs have begun.
    3. Your repair facility must perform a proper diagnosis to determine the cause of failure and extent of damage, which may include tear-down to the point of component failure upon Our request. YOU ARE RESPONSIBLE FOR THESE CHARGES for non-covered repairs/tear-down/diagnostics, (unless you have the ULTIMATE VALUE Coverage, for which We will pay diagnostic time of up to one hour of labor for a covered repair). Your repair facility MUST provide Us with an estimate for the covered repair to obtain an Authorization number BEFORE any repairs have begun. ANY REPAIRS PERFORMED PRIOR TO AUTHORIZATION WILL BE DENIED.
    4. We have the right to inspect the vehicle. If Your repair facility is unable/unwilling to show the cause of failure and the extent of damage, You will be responsible for all re-inspection costs.
    5. We have the option to select used, rebuilt or aftermarket components when authorizing repairs.
    6. If it is determined a covered component has failed and an estimate for the repairs is approved by Us, an Authorization number will be issued for the repair. The Authorization number is valid for 180 days from the date issued. After 180 days the Authorization number and claim are void. No invoice will be processed without a valid Authorization number, Your signature, repair facility’s warranty on repairs (if applicable) and repair facility’s identifying information.
  6. SERVICE CONTRACT TRANSFER PROVISIONS:
    1. The Service Contract is transferable, by the original purchaser of the contract, to the subsequent Owner of the vehicle provided We receive a transfer fee of $99.00 and one of the following within three business days of the vehicle sale: (1) a copy of the front and back of the original title with original Owner and new Owner signatures; (2) a copy of the new Owner’s temporary or permanent registration; or (3) a copy of the bill of sale. We will not transfer the Service Contract to another vehicle or to a business. The transferred Service Contract will remain in effect pursuant to the Terms and Conditions of the original Service Contract.
    2. Without payment of the transfer fee, the Service Contract cannot be re-assigned and will be void at the time the vehicle is transferred. Call Us at 888-335-6838 within three days of transfer to speak with a Customer Service Representative for more details.
    3. The new Owner is responsible for all maintenance records from the original Effective Date of the Service Contract.
  7. CANCELLATION PROVISIONS - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. IF FINANCED, YOU AGREE YOUR LIENHOLDER IS A JOINT PAYEE TO RECEIVE ANY APPLICABLE REFUND. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED.
    1. You may cancel this Service Contract for a full refund within the first 20 days from the Effective Date provided no claim has been made.
    2. Within the first 20 days from the Effective Date, if a claim has been made You may cancel this Service Contract for a monthly prorated refund, less any claims paid or approved for payment, less an administration fee of $50.00.
    3. After 20 days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder, and as long as no claim was made. If eligible, We will cancel this Service Contract for a monthly prorated refund, less an administration fee of $50.00.
    4. We will cancel Your Service Contract for fraud, material misrepresentation (including alterations/modifications), a substantial breach (including a malfunctioning odometer), or nonpayment, either by You or on Your behalf. Prior notice of cancellation is not required for these violations. If cancelled by Us for any other reason, then We shall mail a written notice to Your last known address at least five days prior to cancellation. The notice shall state the reason and effective date of the cancellation. If cancelled within the first 20 days from the Effective Date, You will receive a full refund provided no claims have been made or approved for payment. After 20 days, You will receive a pro rata refund of the Service Contract price for the unexpired term of the Service Contract based on the number of elapsed months or miles, less any claims paid or approved for payment.
  8. PRIVACY POLICY
    1. To review Our General Policy, please visit carsprotectionplus.com/privacy-policy.